Frequently Asked Questions (FAQ):

Frequently Asked Questions (FAQ):

Creating an Account

Click on the Login or the Register link on the Homepage.

  • If you click on the Login link, it will take you to the login screen (below)
  • Select Create New Account 

 

 

3. Once you are at the New Account Creation page, input your Email Address and create a Password.

  • The email address will be your username as well.

 

 

4. Next input your personal/business information.

  • This will be your default address for billing and shipping
  • You can update this information through your My Account page after logging and also add additional addresses for use later.

 

 

 

 

5. Under the Tax Information section, if you have a Tax Exempt Status, please input the information here and email proof to the company to keep on record.

  • If you are not tax exempt, please leave blank.

 

 

6. After this, select Next Step.

 

 

7. Verify that your information is correct, upon verification, you can Change, or Select Register.

 

 

8. After Registering, you should receive a welcome email at the specified email address.

 

We ship using a combination of UPS, USPS, FedEx and other carriers. We will choose the best shipping option based on the in-hand date for your order.

What is your delivery time? An estimated delivery time will be provided to you once your order is placed and your proof is approved. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Business day means Monday to Friday, except holidays. Please note we do not Saturdays or Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments. Outside of production times which is the time it takes to pick and decorate your merchandise. We have 4 available shipping methods: Standard Shipping: 7-10 Day Delivery After Production Priority Shipping: 2-3 Day Delivery After Production Guaranteed 2-Day Delivery: 2 Day Delivery After Production Overnight Delivery: Guaranteed Next Day Delivery After Production We also have 3 available production times: Standard Production: 12-18 Business Days FREE! Express Production: 7-10 Business Days (Most Popular) PRIORITY Production: 3-6 Business Days (BEST) Please contact us by email at orders@logousa.com or call 800-655-3364 for any other shipping inquires.